(see below for Instrument Return Policy):
You can purchase items from Pro Winds with confidence as every item we sell comes with our highest
recommendation. If you are not completely satisfied or the item isn ’t what you expected, just return i t to
us within 30 days along with sales receipt. The product must be in new condition and with its original
packaging. (Opened boxes of reeds are not returnable) Please note that products which were originally
sent on a trial basis are not returnable after the trial period.
Note: If your original order qualified for free shipping, you may be issued a full refund less our original
Instrument Return Policy:
All Pro Winds instruments, except special orders, are sent on a 10-Day Trial basis (Trial Period begins
after instrument is received). The customer assumes full responsibility for the safe and proper care of the
trial instrument. Any damaged or missing accessories will be billed to the customer’s account. The
customer is responsible for shipping the instrument back to us. After the Trial Period, the purchase
becomes final and the instrument is not returnable.
Damage in Shipment:
Please examine your order immediately upon receipt for any damage. All instruments and accessories
are examined and verified to be in perfect condition when packed. All packaging is according to the
standards of the prevailing carrier. Regardless of the appearance of the carton, any instrument or
accessory received in a damaged condition has occurred while in transit and must be reported at once to
If your order was shipped via UPS or FedEx, please contact your local UPS or FedEx office immediately.
They will need your name and address, along with our name and shipper ID number. This information
appears on the carton label. Please retain the carton, packaging, and damaged contents for UPS
inspection. UPS will make arrangements to inspect and return the merchandise to us. Then contact a
service representative of Pro Winds to assist you with product replacement. All claims must be filed
within 5 days after the receipt of order. Please follow the above instructions, as they are for your